How to Purchase - If you want to purchase an item that is pictured on our website, or any item from our gallery, please Contact Us. We have chosen not to have purchases available over the internet due to the constant changes in our inventory.  If you are interested in an item by an artist that we represent not shown on our website, please call and ask us about it. We can easily obtain pieces from any of our artists.  We strive to keep our site current, but from time to time we may have items on display in the gallery that are not on our website.  Please do not hesitate to call and let us know what might fit your specific need.  If we have it, or are able to get it, we can photograph and send an image by email.

We always suggest when shopping for any object that is handmade to keep in mind that the artist can reproduce the work, but will slightly differ from piece to piece.  Always keep in mind that each piece is handmade, making it unique in color, shape and size. If there is something specific that you really love when looking at a piece, we suggest that you give consideration to making the purchase then.  When purchasing any handmade item, it should be signed by the artist.

Return Policy - You may return any piece within 30 days for a full refund if you are not satisfied for any reason (not to include special orders). The customer is responsible for the shipping costs to and from Avalon Gallery unless in the unlikely event there is a previously undetected defect in the piece. In this case, Avalon Gallery would pay for the shipping costs to and from the customer.

Sending a Gift / Gift Certificate - We are happy to send specific pieces requested or gift certificates for our customers directly to friends, family, etc. Enclosed with the piece(s) is an artist bio and a gift card with your personal message.

Custom Work / Special Orders - Please don’t hesitate to ask. If you see a piece you like and want it made in a different color combination or slightly larger, or even smaller, that may be possible. You must keep in mind, however, that each piece is one of a kind and may vary slightly from your expectations.  All custom orders require a 50% deposit when the order is placed.  The balance is due prior to shipping.  Custom orders are not returnable or exchangeable.  When a piece is made to order, the delivery time is established by the artist. Custom orders may typically take 4-10 weeks for delivery. 

Payment Methods - We accept your choice of VISA, MasterCard, American Express, Discover, Cash, Money Order / Cashier's Check, or Traveler's Check

Special notes:

1. Provided the item is in stock we will ship your order no later than the next business day.
    
2. Shipping costs may vary depending on the destination, size/weight, of the glass piece(s). Most pieces can be shipped by UPS Ground for under $35, Larger pieces requiring an oversize box will be more depending on the piece.  We do follow UPS shipping guidelines with care.  All shipments are sent insured.

Thank you for visiting our gallery and/or website.